Hello Curls Define & Reshape Curl Primer

Shipping

FREE SHIPPING ON ALL ORDERS OVER $75

Metro: 3-5 Business Days 
Regional: 4-8 Business Days
Remote: 5-16 Business Days

Once orders are placed, unfortunately, they are not able to be edited or added.
If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday - Friday).

Please note: 
Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods. Please be patient and know that we’re working extra hard to get all those orders out as quickly as possible!

Shipping to Multiple Addresses:
Please note we are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

International Shipping:
At this point in time, orders placed on this website can only be delivered within
Australia.

Returns

• 30 Day Returns Policy for Damaged, Incorrect or Faulty Goods 
• If you wish to return your product due to change of mind, Unfortunately, we are not able to cover return postage fees on all return types. 

Please note that all exchanges will depend on stock availability.

1. To request a return, please complete a returns form from the contact page
2. After 1-2 business days, a member of our customer service team will contact you via email. Information will be provided on how to create your return shipping label and get your item back to us.
3. When sending your item, please ensure you pack it carefully, and follow the instructions emailed to you.
4. Drop the Parcel off at an Australia Post Outlet
5. Returns usually arrive at our warehouse within 7 business days, once received we will process your exchange or refund. We will be in touch as soon as your return is complete.